Warranty Info

Our Guarantee

We provide a lifetime structural warranty on all products supplied and installed by Stair Fitter for as long as you own the home. This structural warranty covers defects in materials and workmanship including milling, assembly, and grading.

While we guarantee our products and installation service, we do not cover components manufactured by third parties, normal wear and tear, or:

  • Indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence or accidents
  • Damage caused by spiked heel shoes, water, fire, wet mopping, erosion, pebbles, sand or other abrasives
  • Damage from Insects, pets, natural wood fiber discoloration
  • Attempts to repair, replace or refinish prior to inspection

Stair Fitter products do not carry a finish warranty. The performance of our high quality finish is a direct reflection of maintenance and therefore is not under our control. Color variations are a natural occurrence in hardwood due to age, species, and exposure to UV light. Gloss reduction is considered surface wear. Color and sheen changes are not covered by the structural warranty.

During your design consultation, we will review the warranty coverage for your products and any details specific to your installation. You will receive a copy of our warranty documents for your records along with instructions for warranty service once your installation is complete.